📧 [email protected] | 📞 +66806320811 (WhatsApp) | 🔗 LinkedIn Profile
Detail oriented and agile professional with 9+ years of experience in customer service, key account management, and business development across diverse industries, including technology startups, e-commerce, advertising, and hospitality. Proven ability to drive customer engagement, build strong client relationships, optimize customer experience, and increase retention rates. Adept at using CRM tools, data-driven insights, and process improvements to enhance service delivery and ensure customer satisfaction.
✔ Customer Success & Relationship Management – Proactive customer engagement, retention strategies, account growth
✔ Key Account Management – Client lifecycle management, upselling/cross-selling, renewals
✔ Customer Experience Optimization – NPS tracking, service improvement strategies, issue resolution
✔ Business Development & Partnerships – New business acquisition, contract negotiation, stakeholder engagement
✔ Operations & Process Improvement – Workflow optimization, customer support enhancement, service delivery
✔ Data-Driven Decision Making – CRM analytics, customer insights, performance tracking
Madmen Digital Ltd.
Business Development Consultant (APAC) | Mar 2022 – Present | Dhaka, Bangladesh
Madmen Digital is a dynamic marketing agency specializing in data-driven strategies and creative solutions tailored to elevate brands in the digital age. Combining the boldness of traditional marketing with cutting-edge digital tools, the agency offers end-to-end services including brand strategy, content creation, social media management, SEO, and performance analytics. Their team of experts crafts campaigns that resonate with target audiences, drive engagement, and convert leads into loyal customers. By prioritizing innovation and adaptability, Madmen Digital empowers businesses to navigate competitive landscapes, amplify their online presence, and achieve measurable growth. The agency thrives on collaboration, transforming client visions into impactful, results-oriented marketing narratives.
Paralex Labs Inc. (Dosier)
Co-founder & Business Development Lead | Mar 2022 – Mar 2024 | Delaware, US
Dosier, developed by Paralex Labs Inc., is a decentralized protocol designed to redefine digital asset management and trust in Web3. Built as a layer-2 cross-chain ledger graph, Dosier enables secure storage, verification, and transfer of digital assets—from documents to NFTs—across platforms. Its ecosystem includes Dolphin.io (IPFS-based file pinning), Dougong.io (no-code document signing with embedded smart contracts), and Doryy.io (NFT minting and marketplace integration). By prioritizing accessibility and automation, Dosier addresses Web3 challenges like fragmented asset ownership, compliance, and scalability, offering businesses tools to streamline workflows, ensure authenticity, and leverage decentralized solutions. The protocol’s lightning-fast transaction capabilities (500+ TPS) support real-world use cases, fostering a trustless yet interconnected digital economy.
Deligram Technology Ltd.
Senior Business Manager | May 2018 – Feb 2020 | Dhaka, Bangladesh
Deligram is a Bangladesh-based omni-channel eCommerce innovator bridging online and offline retail through a network of neighborhood convenience stores (mom-and-pop stores) transformed into trusted delivery hubs. Addressing challenges like cash reliance and poor addressing infrastructure, Deligram empowers local agents to handle order pickups, payments via mobile wallets, and customer credit relationships. Integrated IoT smart lockers and compact city hubs streamline last-mile delivery and enabling omnichannel shopping experiences. Focused on a young, tech-savvy population and a rapidly growing middle class, Deligram combines local trust with scalable tech to democratize eCommerce access, blending digital convenience with Bangladesh’s traditional retail fabric.